Feedback Surveys for Groups-Business Units

We develop proprietary non-360 surveys. These employee and customer surveys focus on your departmental, group, or organizational issues. We tailor these surveys to your specific needs and incorporate the issues you want to measure in order to provide you with data relevant to your specific organization. We have the expertise to create and deliver these types surveys:

  • Behavioral Interview Surveys (pre-interview qualifying surveys)
  • Customer Satisfaction
  • Employee Opinion
  • Exit Interviews
  • Guest-Hospitality
  • Market Research
  • Organizational Climate
  • Training Needs Analysis
  • Wellness-Life Style

 

Employee Opinion Surveys
Estúdio de Clima Organizacíonal

1. Employee Opinion Surveys

A typical client employee survey includes about six to 10 themes and about 60 items. These surveys take about 5- 10 minutes to complete and include both quantitative and qualitative questions. The themes vary with each client. Some of the more common themes are:

Typical Themes and sample items:
My Supervisor-Manager ...

  • Keeps me informed about what is going on in the organization
  • Provides me with feedback for improving my performance
  • Talks straight to me

Upper Management ...

  • Encourages employees to be more innovative and creative
  • Implements programs and strategies to keep us competitive and profitable
  • Reinforces its commitment to quality by funding improvement programs, seminars, and in-house training

Benefits

  • Medical Plans
  • Sick Leave
  • Training Programs
  • Vacation Time

Career Opportunities

  • The organization provides me with programs to help me develop and grow

Compensation

  • I am well paid for the quality of the work I do

Customer Service

  • I provide customers what was promised in a dependable and accurate manner
  • I discuss technical matters so customers can understand them
  • I willingly help customers with their questions, problems, concerns

Ethics and Values

  • We deliver what we say we will deliver, on time, every time

Organizational Culture

  • We are regarded as a leader in our community

Personal Recognition and Accountability

  • I feel valued as an employee
  • I take responsibility for the quality of my work
  • I do the best work I can

Quality of my Organization

  • I think the organization makes too many changes

Quality of our Work-Work Environment

  • The quality of our products and services exceeds that of our competition

Quality of Work Relationships-Teamwork

  • We cooperate to get the job done right the first time
  • We understand what is expected of us to accomplish our job

 

2. Estúdio de Clima Organizacíonal

Podemos desarrollar encuestas en otras lenguas.

Algunos Temas y preguntas:
Capacitación y Desarrollo

  • La empresa mantiene actualizados a sus colaboradores en temas necesarios para realizar mejor su trabajo
  • Recibo capacitación suficiente para mejorar el desempeño de mi trabajo actual
  • Siento que puedo desarrollar una carrera dentro de mi organización

Comunicación

  • Siento tranquilidad para comunicarme con mis superiores e informarles sobre asuntos en los cuales tengo discrepancia de criterios

Desarrollo Individual y Satisfacción Profesional

  • Me siento a gusta trabajando aquí
  • Mis compañeros se interesan en mi, no solo en el ámbito laboral, sino también en el personal
  • Estoy satisfecho/a con el cargo que estoy desempeñando actualmente

Relaciones de Autoridad

  • Mi director de área demuestra interés en mi trabajo
  • El director de mi área es un líder participativo
  • Tengo acceso a los altos mandos para comunicar los problemas o dificultades que se presentan en mi trabajo

Control Directivo y Planeación

  • Estoy de acuerdo con los criterios mediante los cuales se evalúa mi desempeño
  • Mi director de área revisa mi trabajo de manera periódica

Lugar de Trabajo

  • Cuento con el equipo y materiales necesarios para desempeñar bien mi trabajo
  • La iluminación, ubicación y ventilación de mi oficina me ayudan a desempeñarme más activamente en mi trabajo

Sentido de Pertenencia

  • Comparto los principios éticos y morales de la empresa
  • Me siento orgulloso/a de trabajar en la empresa
  • Recomendaría la empresa como lugar de trabajo

Servicio al Cliente

  • El área en la que trabajo comprende las necesidades y expectativas de los clientes externos.

 

A close up picture of Larry Cipolla, President and Director of CCi

What do you want to learn from your employees or customers?

  • Generic surveys will provide you with generic information. It may be feedback but is it relevant  to your organization? Is it what you really want to learn from your employees or customers?
  • When you want to identify how satisfied your employees or customers are you need to ask them specific questions about the issues that are relevant to your organization. Your feedback will be more meaningful and relevant to you, your employees, and your customers.

CCi Surveys International — P: 888.CCi.4360 (USA & Canada) 952.944.3738 (International) E:info@cci4360.com